While a multitude of forces such as changing workforce demographics, technology adoption, globalization, and automation have increased the prevalence of remote work in recent years, COVID-19 has catalyzed a large-scale shift to a fully remote environment for many organizations. Despite the early experimentation, the US workforce is largely interested in maintaining their newfound flexibility. A majority (72%) of US office workers report wanting to work remotely at least two days a week post-COVID, and almost one-third (32%) would prefer to stay fully remote.
This rapid shift to remote work for office workers globally required organizations to quickly adjust and create new expectations, norms, and processes to maintain operations. Challenges with maintaining culture in a remote or hybrid environment, assessing productivity, recruitment and onboarding, and people development will all be critical for organizations to address in a widely remote future. As remote work becomes the norm, organizations will need to rethink their approach to the workforce and redefine the competencies necessary for success.