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The Academy

Advancing the Consumer Experience Across Health Systems

Research

Over the last two years, Leading Health Systems (LHS) in The Academy’s community have made it clear that addressing consumerism in healthcare is not a one-time initiative. Instead, it is imperative to ensure patients have access to affordable, high-quality, personalized healthcare.

To help LHS execute their long-term consumer vision, The Academy and Cedar have partnered to launch The Consumer Co-Lab. Across the October 2022 event, providers shared how they’re embracing bold strategies to cultivate consumer loyalty, developing sophisticated data and analytics strategies, and creating comprehensive digital engagement and care delivery models.

The following executive summary outlines four conclusions from cross-functional group discussions on advancing consumer experience.

Download the Summary Now