Advanced Email Troubleshooting
Still Not Receiving Emails? Share These Advanced Troubleshooting Steps with Your IT Team.
At The Health Management Academy, we want to ensure you receive all important member communications and updates. If you’ve already checked common issues (such as spam folders or filters) and are still not receiving emails, the steps below provide technical guidance your organization’s IT team can use to resolve delivery issues at the server level.
Need More Help?
If you’ve completed all troubleshooting steps and still aren’t receiving emails, or if you need a previous email resent, please contact us using the form below. We're happy to assist further with any additional issues.
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The Health Management Academy uses email platforms Marketo and SendGrid to deliver member communications. To ensure emails reach your inbox, ask your IT team to whitelist the following IP addresses and domains:
Marketo IP address:
192.28.145.13
SendGrid IP address:
167.89.108.44
Add the following domains to your email server’s safe sender list
‘*.mktomail.com’
‘*.hmacademy.com’