Advanced Email Troubleshooting

Helpful troubleshooting steps you can share with your organizations IT team.

The Health Management Academy uses email platforms Marketo and SendGrid to deliver member communications. To ensure emails reach your inbox, ask your IT team to whitelist the following IP addresses and domains:

Marketo IP addresses:

• 103.237.104.0/22

• 185.28.196.0/22

• 192.28.144.0/20

• 192.28.160.0/19

• 199.15.212.0/22

• 94.236.119.0/26

• 130.248.172.0/24

• 130.248.173.0/24

SendGrid IP address:

• 167.89.108.44

Add the following domains to your email server’s safe sender list

• ‘*.mktomail.com’

• ‘*.hmacademy.com’

Need More Help?

If you’ve completed the steps above and still aren’t receiving emails, or if you need a previous email resent, please contact us using the form below. We're happy to assist further with any additional issues.

Thank you for staying connected with The Health Management Academy!