About Our AI-Powered Patient Messaging Series
AI-powered patient messaging tools are proving to be one of the most effective use cases for AI technology - particularly generative AI - in healthcare. These tools have not only helped to improve efficiency and offload administrative work for care teams, but it has also helped to fill a gap where no appropriate staffing is available. From understanding patient requests to auto-drafting responses, AI-powered patient messaging tools have transformed patient-physician communication.
Typical AI-Powered Patient Messaging Workflow
In the following snapshots, you'll find:
Pilot overviews from early adopters of the EpicMyChart AI-powered patient messaging tool
Current outcomes recognized by these users, including improvements to workflow efficiency
Lessons learned by health systems when it comes to safe and effective implementation of this technology
Program snapshots:
University of Wisconsin (UW) - After launching its initial pilot in 2023, UW has seen significant returns when it comes to time savings, nurse satisfaction, and operational efficiency. Over the past two years they have developed unique safety processes to track user engagement, and they now plan to scale the tool more broadly across their organization as a whole.
Ochsner Health - Ochsner has experienced significant returns throughout their ongoing pilots in women's health and pediatrics. Physicians in particular have felt the greatest impact, with reductions in 'pajama time' and the number of messages forwarded by care teams. Ochsner has also developed safety processes for users, which are more focused on accountability and accuracy.