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Article | Nursing-Catalyst

AI Outcomes Snapshot: WellSpan's AI Virtual Assistant

Graphic summarizing outcomes from WellSpan’s AI virtual assistant, including reduced misinformation and patient callbacks, 98 of 100 test cases completed without care team intervention, and an 8.6 out of 10 average patient satisfaction rating.

Executive Summary

Most AI currently leveraged at the clinical bedside drives behind-the-scenes automation (e.g., alerting nurses of patient deterioration). WellSpan partnered with Hippocratic AI to pilot virtual AI avatars that directly engage with patients to deliver patient routine education and expand outreach to underrepresented populations. Read on to learn more about how WellSpan’s AI Virtual Assistant allows nurses to re-focus time on complex care management while satisfying patients.

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