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Consumerism and Marketing

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What Consumer Leaders Are Talking About: Aligning Incentives and the Patient Financial Experience

A recap of key themes from the Spring 2024 Consumer Co-Lab

Advancing the Consumer Experience Across Health Systems

Advancing the Consumer Experience Across Health Systems

The Academy and Cedar have partnered to launch The Consumer Co-Lab. Providers shared how they’re embracing strategies to cultivate consumer loyalty, developing data and analytics strategies, and creating digital engagement and care delivery models.

Consumer-Centricity and How Health Systems Stack Up

Consumer-Centricity and How Health Systems Stack Up

The Health Management Academy’s Strategy Catalyst team conducted secret-shops on self-scheduling functions of 42 health systems evaluating appointment timeliness, transaction ease, consumer preferences, & pre-care pathway, assessing consumer-centricity.