Tampa General Hospital is among the first U.S. health systems to pilot AI-powered ambient documentation—technology designed to lift one of healthcare’s heaviest burdens: nurse documentation. By reducing time spent in flowsheets and easing documentation workload, Tampa General aims to give nurses more time with patients and less time on screens.

In early 2025, one of Tampa General’s neuro medical-surgical units began using Microsoft’s ambient listening tool, which integrates directly with Epic. Early results show efficiency gains driven by strong leadership support, hands-on training, and close collaboration with vendor partners. Tampa General’s early experience offers valuable insight into what it takes to operationalize one of the most significant workflow shifts in acute care.

About Tampa General Hospital  

Tampa General Hospital (TGH) is a large, non-unionized, 981-bed non-profit academic medical center located in Tampa, Florida. It serves as the region’s leading safety-net hospital and is home to one of the busiest transplant centers in the nation. The organization has a longstanding focus on innovation in care delivery and digital health. 

Pilot Project Summary 

• Launch Date: February 2025 

• Pilot Unit: Neuro Medical-Surgical Unit 

• Technology: Microsoft AI-powered ambient nursing documentation tool via Epic’s Rover mobile application. 

• Participants (Initial Pilot Unit): 41 staff members (27 nurses, 11 PCTs, 2 charge nurses, 1 CNM) 

• Project Goal: Implement AI-powered ambient listening to automate flowsheet documentation and reduce administrative burden for nurses and PCTs. 

Tampa General spent a year in discussions with Microsoft before launching this pilot, making them among the first health systems to deploy this technology specifically to support nurses in a live clinical environment.  

Currently, Microsoft is limiting the technology to medical-surgical units while they test and refine the product. Since the initial pilot launch on their neuro medical-surgical unit in February, Tampa General recently launched another pilot on a specialty surgery unit and is preparing to launch a third pilot on a transplant unit. 

Looking Forward 

Tampa General’s pilot marks a step toward its vision of an AI-powered system that streamlines and automates documentation. In the near term, they hope to expand AI integration beyond this initial pilot to other departments and disciplines across the system.