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Season 6 | Episode 13 - Aug 8, 2025

From Crisis to Innovation: Is Tech Easing the Workforce Strain?

Featuring Naj Khan, Associate Director, Member Insights The Health Management Academy

Episode Description

In this episode, Robin Brand and Naj Khan discuss the pressing workforce challenges facing health systems, particularly the clinician shortages and rising costs. They explore how technology and AI are being adopted to address these issues, revealing a gap between interest and implementation. The conversation also covers staffing strategies, care model redesigns, and the importance of tailoring solutions to meet the specific needs of different clinical roles and settings.

Key Takeaways

1. Costs remain a prominent workforce concern across roles.

2. Attracting and retaining talent is a major challenge.

3. Technology and AI hold promise but face implementation gaps.

4. Leaders are interested in tech but rely on traditional strategies, AI solutions need to support, not replace clinicians.

5. Industry partners can help bridge the gap between enthusiasm and adoption.

The full transcript of our conversation is also available to read. Show the Transcript.

Woman in a white blouse smiling for a headshot in a modern office with large windows and blurred background.

Robin Brand

Robin Brand serves as VP of Industry Insights at The Health Management Academy.

Naj Khan is the Associate Director of Member Insights at The Health Management Academy.