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Finance and Operations

Graphic titled “Fall 2025 CSO Forum Recap: Adapting strategic plans to new risks and headwinds,” featuring a compass illustration on a blue gradient background with subtle hexagonal design elements. A label reading “The Strategist” appears near the bottom.

CSO Forum Recap: Adapting strategic plans to new risks and headwinds

This year’s fall forum featured multiple presentations from CSOs diving deep into the specifics of their strategic planning cycles and how they’re responding to new financial and policy risks on the horizon.

Graphic titled “Access as a Strategic Product,” promoting a three-part case study series on how leading health systems are redefining access. Includes a magnifying glass highlighting the words “case study” and three labeled parts: Part I – The Culture Shift You Need, Part II – Re-envisioning the Front Door as a Floor Plan, and Part III – Throughput and Right Care, Right Time.

Redesigning Throughput and Flow: Getting Patients to the Right Level, Right Place, Right Time

How are leading health systems redesigning care models, centralizing decisions, and smoothing throughput so that patients receive the right care sooner and with more consistency?

Graphic titled “Access as a Strategic Product” featuring a hand holding a magnifying glass with the words “case study” inside the lens. The design promotes a series of case studies exploring how leading health systems are redefining access.

Extending Self-Service: Inova’s Partnership with Hyro

Discover how Inova partnered with Hyro to expand self-service, reduce no-shows, and free staff for complex needs. Learn how AI-enabled call routing improved efficiency, access, and patient experience across the enterprise.