Published in partnership with KLAS Research, this report seeks to establish a shared definition for the digital front door including the capabilities it encompasses at leading health systems. Enriched by proprietary data from both KLAS Research and The Health Management Academy, the report covers key learnings and analyses on the status of health systems' implementation of consumer-facing digital capabilities.
Key Takeaways:
Divide between digitally-enabled consumerism in health care versus other industries continues
No clear consensus on definition for the digital front door in health care
What do health system leaders think comprises the digital front door
The Digital Front Door construct is no longer sufficient
Create opt-out analog options as part of your equity strategy
Map personas to their jobs to be done to guide digital investment decision-making
Prioritize interoperability but know when to deviate from an EMR-first strategy
Build a governance structure that supports operations below the C-suite