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Leadership & Governance

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Cigna ties executive compensation to customer satisfaction (summary)

Following a disappointing Q4 earnings release, Cigna announced a new initiative to tie executive compensation to measures of customer satisfaction.

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Rebuilding Frontline Nurse Confidence by Addressing the Gap in Safe Staffing Perceptions | Takeaways

In Summer 2024, THMA’s Nursing Catalyst team surveyed 403 bedside nurses to understand their perspectives on organizational strategies to bolster safe staffing.

Central Oversight vs. Frontline Freedom: Your Second Critical AI Decision in 2025

Central Oversight vs. Frontline Freedom: Your Second Critical AI Decision in 2025

AI governance isn't merely a technical decision—it's a statement of your leadership philosophy. Will you build guardrails that protect or barriers that confine? The answer shapes everything that follows.