NRC Health published the May 2025 edition of its nSight report, The Heart of Leadership, which explores the pivotal role frontline leaders play in shaping organizational culture, fostering trust, and driving employee engagement. Drawing on proven, human-centered practices, the report offers a blueprint for empowering teams and elevating the care experience. Read the report to uncover leadership strategies that build stronger teams, boost morale, and improve outcomes across the care continuum.

Cardamom Health published a new article, How Service Line Analytics Is Transforming Operations, which examines how leading health systems are using service line–level insights to make faster, more precise decisions. From managing costs to optimizing resource allocation and expanding access, the piece highlights how analytics is becoming a key driver of operational performance. Read the article to explore real-world use cases and strategies for embedding analytics into day-to-day service line management.

Zocdoc announced the launch of its AI voice agent, designed to automate the top reasons patients call healthcare organizations—including appointment scheduling. By streamlining call handling, health systems are reducing patient hold times, minimizing dropped calls, and improving access. Read how this solution extends Zocdoc’s platform to bridge the gap between patient demand and provider availability across both online and phone channels.

Cytovale recently shared results showing that its rapid sepsis diagnostic reduced in-hospital mortality by 39%. The study, published in Critical Care Explorations, demonstrates how the test—which delivers results in under 10 minutes—enables faster triage and treatment decisions in the emergency department. The findings reinforce the diagnostic’s potential to significantly improve outcomes for one of healthcare’s most time-sensitive and deadly conditions. Read the announcement here.

AdaptX shared a testimonial from Dr. Tim Lander of Children’s Minnesota about how AdaptX helped his team improve surgical outcomes by uncovering performance variation and driving best practices. Watch the video here.