Description
Health systems face mounting pressure to deliver ROI from AI investments while navigating workforce challenges and quality demands. This executive panel brings together leaders who have successfully implemented AI solutions, particularly in revenue cycle automation, to share candid insights from their journeys. Executives from Deaconess Health System, Hoag Health System, and UNC Health share their experiences moving AI projects from concept to measurable results.
Panelists will discuss how they evaluated vendors, structured contracts to minimize risk, overcame implementation challenges, and achieved tangible outcomes including labor cost savings, improved accuracy, and reduced denials. This peer-to-peer dialogue offers practical frameworks for assessing AI ROI, lessons learned from early adopters, and actionable strategies for positioning AI initiatives within broader organizational transformation efforts.
SPEAKERS
Rebecca Conen, VP and Chief Revenue Cycle Officer, Deaconess Health System
Michele Morton, Executive Director of HIM Services, Hoag Health System
Matt Castellano, System VP, Enterprise Applications, UNC Health
Andrew Lockhart, CEO, Fathom
Key Learnings
Develop rank-ordered priorities for AI in RCM based on impact and the state of technology
Share peer experiences and synthesize lessons learned to realize ROI from AI projects
Sharpen evaluation criteria and approaches for confidently vetting and selecting AI technologies