A Strategic Look at What’s Driving RCO Decision-Making
Gain exclusive insight into the priorities and concerns shaping the minds of leading Health System Revenue Cycle Officers. This session distills the key themes from our closed-door Spring 2025 gatherings, offering strategic takeaways for industry partners looking to better align with today’s financial decision-makers.
Session Takeaways
Learn how Revenue Cycle Officers are adapting to changes in Policy, Payer Relations, Patient Experience, Affordability, AI & Technology, as well with Operations and Workforce.
1. The impact of policy shifts:
HHS restructuring
Medicaid cuts
Impact of tariffs
2. Continued technological innovation, particularly around AI and automation:
What is table stakes and what is bleeding edge?
Where is AI going next?
3. Patient financial experience and affordability:
Improvements to access and scheduling
Impact of macroeconomic environment on patient collections
4. Operational efficiency and staff engagement:
Learnings from M&A
Future of staff with AI, automation