From Front Door to Last Mile: Aligning Patient Acquisition, Provider Availability, and Care Affordability
As health systems expand, diversify care models, and face mounting workforce pressures, one critical piece of the workforce puzzle remains underleveraged: scheduling.
Across many organizations, scheduling ownership is fragmented — split across clinical, operational, and administrative teams — creating a systemic barrier to performance. The result is limited visibility into workforce capacity, misalignment between staffing and demand, increased burnout risk, and missed opportunities to improve access, quality, and cost efficiency.
As team-based care models evolve, the need for coordination grows, yet many organizations still lack a unified approach. When key pieces of the workforce puzzle remain disconnected, even the strongest strategies fall short.
This executive-level session explores why scheduling fragmentation persists — and what it’s costing your organization — drawing on new research and insights from leading health systems. Learn how connecting these missing pieces through cross-functional alignment can unlock enterprise value, strengthen performance, and improve patient outcomes.
Read the research report from THMA and QGenda: Click Here
Key Learnings & Speakers
Identifying why fragmented scheduling occurs and how ownership impacts access, cost, and care quality
Evaluating current governance models, and uncovering where gaps persist
Leveraging scheduling data to better understand workforce capacity and inform operational and strategic decisions
Aligning clinical, operational, and executive stakeholders around a more unified scheduling strategy
SPEAKERS
Kent Sona, VP, CIO, Nebraska Methodist
Jessica Potts, VP Workforce Strategy, SSM Health
Fletcher Pierce, MD, President, UNC Medical Group
Kristen Wylie, VP of Product Marketing, QGenda