See how Cone Health revolutionized patient access with Hummingbird and how UAMS is advancing AI strategy with Qventus—two powerful examples of healthcare transformation in action.
Hummingbird
In partnership with Hummingbird Healthcare, Cone Health has transformed patient access by launching a centralized contact center that cut call wait times by 40x across its pulmonary care service line. By digitizing documentation, optimizing provider scheduling, introducing nurse triage, and streamlining referral logic, Cone Health has elevated the patient and staff experience. Today, 80% of calls are answered in under 30 seconds, and new patient scheduling is up 40%, showcasing measurable gains in access and efficiency. Learn more about Cone Health’s success.
Qventus
Nationwide surveys reveal that only 14% of health systems maintain comprehensive AI strategies, while just 2% of CIOs rate EHR-based AI solutions as advanced. Against this backdrop, Dr. Joseph Sanford, Chief Clinical Informatics Officer at the University of Arkansas for Medical Sciences, recently shared UAMS's approach to build-versus-buy decisions and AI governance structures. The discussion focused on how CIOs can align AI investments with margin protection—a priority as systems navigate Medicaid reimbursement pressures. Speakers outlined benchmarking methods that track AI return on investment through clinician satisfaction and patient experience metrics, while also addressing risk mitigation strategies for vendor selection and EHR integration pathways. Learn more here.