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Season 6 | Episode 4 - May 16, 2025

Nurse Manager Series Part 2: How Health Systems are Failing These Leaders with Nadia Critchley

Featuring Nadia Critchley Assoc. Director, Nursing Catalyst

Episode Description

In this conversation, Anne Herleth and Nadia Critchley discuss the critical need for investment in nurse manager development. They explore the challenges faced by nurse managers, the importance of change leadership over change management, and the tangible impacts of leadership development programs on healthcare systems. The discussion emphasizes the necessity of equipping nurse managers with the skills to lead effectively in complex environments, ultimately driving better patient care and organizational outcomes.

Key Takeaways

1. Nurse managers are often under-invested in despite their critical role.

2.The strength of a nurse manager is a key differentiator in turnover rates.

3. New managers need basic management skills, while experienced managers need strategic leadership training.

4. Health systems typically provide more support for new managers than for experienced ones.

5. Leadership development should incorporate simulation and mentorship for effective learning.

6. Change leadership focuses on people, while change management focuses on processes.

7. Investing in nurse manager development can yield a strong financial ROI.

8. Concrete examples show how leadership development leads to significant cost savings.

9. Cultural impacts of leadership development can exceed hard metrics.

10. A shift in perspective is needed to view nurse manager development as essential rather than optional.

The full transcript of our conversation is also available to read. Show the Transcript.

About Our Host

Anne Herleth Vice President of Member Insights

Anne Herleth and Nadia Critchley discuss the critical need for investment in nurse manager development.