This year’s Spring CSO Forum—held in mid-April at the Omni PGA Frisco near Dallas—featured a dozen insightful sessions on topics including healthcare’s AI-enabled future, the challenges health systems face in getting their message across in Washington, and strategic choices involved in the industry-wide transition to outpatient care. A unifying theme was that “business as usual” is ending, and CSOs have the tough task of inventing a new playbook for a rapidly changing future.
As usual, this newsletter will only be sharing general insights and anonymized anecdotes to ensure that forum attendees feel comfortable having candid conversations at these closed-door meetings. If you are interested in connecting with a forum participant to discuss their ideas in more detail, reach out to us at StrategyCatalyst@hmacademy.com.
Without further ado, here are five ideas from the forum that we’ll be thinking about for the rest of the year: