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cigna ties executive compensation to customer satisfaction

Strategist | strategy-catalyst

Cigna ties executive compensation to customer satisfaction

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Related Topics:

Payer Strategy Leadership & Governance

Relevant Roles:

Chief Strategy Officers

Following a disappointing Q4 earnings release, Cigna announced a new initiative to tie executive compensation to measures of customer satisfaction. Several companies in other industries have tried similar arrangements before, including Microsoft and Ford Motor Company.

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