How Health Systems Are Embracing Virtual Care
In Spring 2025, THMA surveyed senior clinical executives at large U.S. health systems about their workforce strategies, with a focus on how they're leveraging technology and AI to address staffing-related challenges.
To help you better understand adoption trends and perspectives across your customer base, this resource distills key insights on how health system leaders view virtual care or telesitting platforms, including virtual nursing.
Data is based on responses from 39 leaders, including CPEs, CNOs/CNEs, and Medical Group executives, all representing health systems with over $1B in operating revenue.
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Key Takeaways
Widespread Adoption: 64% of health system leaders have already implemented virtual care or telesitting platforms to address workforce challenges.
Future Investment: 41% plan to invest in these platforms further, indicating momentum for continued growth.
Recruitment Value Still Lagging: Only 41% view virtual care platforms as helpful for recruitment and retention, highlighting a gap between adoption and perceived strategic value.
Service Line Focus: Hospital medicine is leading in adoption (63%), followed by critical care (32%) and specialty care (29%); adoption is lower in areas like primary care and home health.
Clinician Buy-In: Virtual care platforms enjoy strong support among physicians (71%) and nurses (72%), signaling readiness for broader implementation.
Opportunity for Industry: Vendors can improve positioning by clearly connecting virtual care to talent strategy outcomes, particularly around retention and recruitment.