CEOs:

• Financial Focus: CEOs are prioritizing post-pandemic financial health and diversification of revenue streams.

• Strategic Investments: CEOs seek partnerships to increase access, expand their footprint, and fulfill their community roles.

• Patient-Centric Transformation: Mission, vision, and patient-centered care remain core values during healthcare system transformations.

• Workforce Development: Investing in workforce training is critical to build a future-proof healthcare team.

• AI Strategy: Balancing enthusiasm with skepticism, CEOs are exploring AI for goal achievement while emphasizing stakeholder input.

COOs:

• Cost & Labor Management: COOs are adapting operating models to changing capacity demands, revenue streams, and payer relationships – cost and labor issues remain persistent.

• Targeted Growth: Strategic expansion through ambulatory/outpatient services is a near-term focus.

• Value-Based Care Infrastructure: Building infrastructure for value-based care is increasingly important due to margin pressures and a need to re-evaluate revenue models.

• Emerging Technology: While AI and other advanced technologies are gaining traction, concerns exist around ROI, scalability, and patient acceptance.