Website Support & FAQs
If you need additional support, please contact us at discover@hmacademy.com
Having trouble navigating the website? Here are some helpful resources to answer common questions.
At The Health Management Academy, we want to make it easy for you to find the information you need. Whether you're looking for troubleshooting tips, account assistance, or general guidance, the resources below can help.
What are the resources available to non-members and how can I access them?
Non-members can access Academy 360 newsletter and select insights. To stay connected, please subscribe to our free newsletter here.
I am having issues logging-in. Can you help?
The Health Management Academy website utilizes a password-free login that eliminates the need to memorize credentials.
Follow these steps to log in to the website for the first time:
Click the “Login” button at the top right corner of the homepage
Enter your institutional email
You will receive a verification email which you will click to finalize your access
If you do not receive an email, try the following troubleshooting steps.
Why does the website keep prompting me to log in?
If the website repeatedly asks you to log in, it may be due to your browser’s cookie settings. Adjusting these settings can help resolve the issue.
If you’re unsure how to update your cookie settings, check out these helpful resources:
I forgot my password. How can I reset it?
The Health Management Academy website utilizes a password-free log in that eliminates the need to memorize credentials. If you are logged out, simply follow these steps to log in to the website for the first time:
Click the “Login” button at the top right corner of the homepage
Enter your institutional email
You will receive a verification email which you will click to finalize your access
Why am I not receiving the password reset email?
The Health Management Academy website utilizes a password-free login, so you don't need to memorize credentials. If you are having trouble receiving the verification email, try the following troubleshooting steps or reach out to us directly.
Can I change my email address associated with my account?
Your website login is linked to your organization's membership with The Health Management Academy. If you have changed jobs, please contact us to confirm whether your new organization has membership. If not, you can explore membership options to gain access.
I can't access full versions of content on the website. Can you help?
To view members-only content, you must be logged in. If you're already logged in but still don't have access, please contact us to confirm whether your organization has the appropriate access.
I am not receiving emails from The Health Management Academy. Can you help?
Follow these troubleshooting steps to resolve common inbox issues:
Check your spam or junk folder.
Check your email folders and filter setups
Add @hmacademy.com contacts to your contacts and safe sender list
Visit our Email Success Center for more information.
I am a member; can you help me navigate your website?
Absolutely! Here’s how you can explore our site effectively:
Search: Use the search bar to find content by keywords, topics, or categories tailored to you.
Insights: Access curated insights relevant to your membership.
Podcasts: Stream content designed for Health System CXOs and hosted by The Health Management Academy subject matter experts.
Academy 360: Free newsletter featuring content from The Health Management Academy subject matter experts.
Events: View upcoming events and register directly from the events calendar.
How do I update my contact information?
Log in to your profile and use the drop down next to your name to update details under the "My Profile" section.
How do I subscribe to The Health Management Academy emails?
Academy 360 Newsletter: Subscribe here to receive our free newsletter.
Product-Based Subscriptions: Learn more about our available members-only newsletters by reaching out to us directly.
How do I share an article?
Clicking the share icon available on each page to share via email or social media.
Copying the URL directly from the address bar to share with colleagues or peers.
How do I print a webpage?
Use the "Print" button available on the page.
Alternatively, press Ctrl+P (Windows) or Cmd+P (Mac) on your keyboard to open your browser’s print dialog.
I am not a member; how do I explore membership opportunities?
Thank you for your interest! Membership with The Health Management Academy provides exclusive access to valuable insights, research, and networking opportunities.
To explore membership options, reach out to our team through the Let's Connect form below or at discover@hmacademy.com
Still need help or have feedback to share?
We value your input and are here to assist you. If you have feedback or need further support, click below to contact us. We're happy to help!
Let's Connect