How Health System Leaders Are Embracing AI-Augmented Patient Triage
In Spring 2025, THMA surveyed senior clinical executives at large U.S. health systems about their workforce strategies with a focus on how they're leveraging technology and AI to address staffing-related challenges.
To help you better understand adoption trends and perspectives across your customer base, this resource distills key insights on how health system leaders view AI-augmented patient triage.
Data is based on responses from 39 leaders, including CPEs, CNOs/CNEs, and Medical Group executives, all representing health systems with over $1B in operating revenue.
Key Takeaways
Adoption of AI-augmented triage is still limited: Only 8% of health system executives report implementation, potentially due to concerns around safety and ethics.
Interest is building: 26% plan to invest in AI-powered triage solutions, reflecting some confidence in the technology’s future role in addressing workforce gaps.
Emergency medicine is a key entry point: The highest current usage is in emergency departments, where triage volume is high and urgency favors efficiency gains.
Clinician sentiment is generally positive: 62% of physicians and 56% of nurses are supportive of AI triage tools, a strong foundation for future adoption.
Industry partners play a critical role: Demonstrating clinical safety and successful implementation is key to building trust and accelerating adoption across health systems.