How Health Systems Are Embracing Process Automation
In Spring 2025, THMA surveyed senior clinical executives at large U.S. health systems about their workforce strategies with a focus on how they're leveraging technology and AI to address staffing-related challenges.
To help you better understand adoption trends and perspectives across your customer base, this resource distills key insights on how health system leaders view process automation for administrative tasks, such as automated billing workflows and AI-driven prior authorization.
Data is based on responses from 39 leaders, including CPEs, CNOs/CNEs, and Medical Group executives, all representing health systems with over $1B in operating revenue.
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Key Takeaways
Adoption Remains Low: Only 33% have implemented automation solutions, with primary care and hospital medicine leading limited adoption.
Majority Plan to Invest: 51% of health system leaders plan to invest in process automation to address workforce challenges.
Perception Gap Exists: Only 36% see automation as beneficial for recruitment and retention, indicating a gap in understanding its full value.
Service Line Disparity: Automation adoption is sparse across service lines, particularly low in areas like pharmacy, radiology, and behavioral health.
Physician vs. Nurse Sentiment: While 95% of physician staff support automation, only 44% of nursing staff do—highlighting a need for more inclusive engagement strategies.
Integration Challenges: Low uptake may be due to workflow integration hurdles, signaling opportunities for industry partners to provide streamlined, scalable solutions.