Strategic Rationale

Inova recognized that access and flow are two sides of the same coin: effective entry into the system depends, in part, on the ability to move patients through it efficiently. Fragmented referral processes, siloed transfer protocols, and uneven bed utilization created delays that constrained both clinical capacity and patient experience. By unifying transfer operations, bed placement, and ambulatory referral routing, Inova aimed to:

• Eliminate unnecessary transfer delays between points of care

• Optimize existing capacity systemwide

• Improve coordination between acute and ambulatory settings and reduce referral leakage