In this webinar, hear the latest findings from Strategy Catalyst's Year 3 'secret shop' evaluation of urgent care access across 50+ health systems. Our research reveals key variations in the consumer experience—from wait times and cost transparency to discrepancies between digital and telephonic channels. We assessed patient access across multiple modalities and settings, uncovering trends, success factors, and operational barriers. Discover what distinguishes top-performing systems, the metrics that matter, and see how health systems compare to urgent care disruptors.
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Let's ConnectPreview of webinar highlights:
Fewer health systems offer true urgent care scheduling than primary care, but those that do provide a superior experience.
The "walk-in only" model is becoming obsolete.
Partnering with specialized urgent care operators can cut booking time in half.
Complex tiered pricing and ‘you'll find out later’-billing practices are driving patients to retail clinics.
Most systems offer virtual urgent care, but few integrate it into a seamless patient journey.
Your urgent care locations should either follow the same playbook or they shouldn't share your brand.