In this episode, Tom Lee, M.D., Chief Medical Officer at Press Ganey, sits down at The Table with Renee. Their conversation explores what’s needed to build trust in the healthcare system for both patients and employees. Tom walks us through Press Ganey’s data on factors driving employees’ likelihood to stay at a health system, and the importance of ‘gooey’ and ‘lofty’ ideals. And in the patient context, they examine the impact of simple changes in fostering confidence and improving overall experience.

Welcome to another episode of The Health Management Academy’s The Table Podcast. In this conversation, our host and CEO Renee DeSilva, engages in a thought-provoking dialogue with Dr. Angela A. Shippy, MD, FACP, FHM, Senior Physician Executive, Nonprofit Healthcare at Amazon Web Services (AWS). Listen in as Renee and Dr. Shippy delve into the heart of The Health Management Academy’s AWS Technology Fellows program—an initiative that unites promising technology leaders. Together, they explore how this program empowers these leaders with a blend of essential skills: from honing their leadership capabilities to enriching their business acumen and deepening their technical healthcare expertise. The overarching goal? Equipping them to spearhead their organizations into a future characterized by innovation and progress.

The conversation takes an enlightening turn as they traverse the dynamic landscape of healthcare’s current evolution. Amidst transformative times, all stakeholders are rallying for a fresh approach to care delivery. The imperative to reimagine the healthcare landscape has never been stronger.

Naturally, the conversation turns to AWS’s unwavering customer-centric ethos. Driven by an obsession with customer satisfaction, AWS is attuned to the resounding chorus of health systems across the nation. These institutions are voicing the desire for their leaders to possess unparalleled expertise in the realm of technology. As Renee and Dr. Shippy delve into this aspect, they reveal how AWS is responding to this demand. The conversation also navigates towards sculpting these high-potential technology leaders into future executives who will command and orchestrate the ongoing technological transformation.

Join us in this illuminating episode as we uncover the intricacies of leadership, technology, and the future of healthcare—all from the vantage point of industry visionaries.

Welcome to The Table podcast, where we gather the most insightful voices in healthcare to discuss the pressing issues and innovations shaping the industry.

In this episode, The Health Management Academy’s CEO and host of The Table Podcast, Renee DeSilva, sat down with Tammy Daniel, the Senior Vice President and Chief Nursing Officer at Baptist Health Florida. Tammy shared her invaluable insights on how to support existing nurses on their professional and leadership journeys, as well as exploring innovative strategies to cultivate the nursing pipeline.

Under Tammy’s leadership, Baptist Health Florida has taken a deliberate approach to early-career leadership development. They’ve implemented programs like an internal nurse manager academy and upskilling initiatives to prepare existing talent for specialized, technical roles. This forward-thinking approach recognizes the need for creativity and innovation in addressing the complex challenges of the nursing workforce.

Tammy also shared her insights on the role of mentors in identifying strengths and helping individuals recognize their blind spots—a powerful aspect she aptly calls “the power of the nudge” and explored the importance of adapting management and communication styles based on the audience and responsibilities at hand, emphasizing that effective leaders must be flexible and adaptive.

Join us at The Table, where we engage in thought-provoking discussions with healthcare leaders who are pioneering change, addressing critical issues, and shaping the future of healthcare. Tune in to gain fresh perspectives and valuable insights on the dynamic world of healthcare leadership.