Episode Description
In this episode, Tom Lee, M.D., Chief Medical Officer at Press Ganey, sits down at The Table with Renee. Their conversation explores what’s needed to build trust in the healthcare system for both patients and employees. Tom walks us through Press Ganey’s data on factors driving employees’ likelihood to stay at a health system, and the importance of ‘gooey’ and ‘lofty’ ideals. And in the patient context, they examine the impact of simple changes in fostering confidence and improving overall experience.
The full transcript of our conversation is also available to read. Show the Transcript.
About our Guest
Tom Lee, M.D., Chief Medical Officer, Press Ganey
As CMO, Tom is responsible for developing clinical and operational strategies to help providers measure and improve the patient experience, with the overarching goals of reducing patient suffering and improving the value of care. Tom has more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. An internist and cardiologist, Tom continues to practice primary care at Brigham and Women’s Hospital in Boston.