Episode Description
In this episode, Sonia Rhodes, Founder and CEO of The Experience Lab, joins Renee at The Table. Sonia has worked with experience design focused on healthcare for 20 years and has much to share about how to design memorable experiences that leave a lasting impact. Their conversation covers the hard work of heart work; designing for joy instead of dealing with burnout; the diversity, equity, and inclusion experience; and much more.
The full transcript of our conversation is also available to read. Show the Transcript.
About our Guest
Sonia Rhodes, Founder and CEO, The Experience Lab
Sonia is a pioneer in the realm of healthcare experience design, leading the way in the industry for more than 20 years. She is the founder and CEO of The Experience Lab – an incubator of ideas and an accelerator of action, bringing experience design and cultural transformation principles to the healthcare industry.