Episode Description
Listen to the episode on a streaming platform by clicking one of the links below:
THMA-Tegria research surveyed senior health system executives and interviewed Chief Financial Officers to understand how systems are defining, governing, and investing in access strategy. The headline finding: 82% now call access a strategic pillar, but most still can't solve basic appointment availability.
In this episode, Wes Adams, Managing Director of Industry Custom Services at THMA, walks us through where the alignment breaks down — from "priority fog" across the C-suite, to the fact that only 6% of systems involve finance in operationalizing access, to how tightening ROI timelines are reshaping where capital flows and where it doesn't.
Resources mentioned in this episode:
The Access-Driven Enterprise report from THMA and Tegria
THMA-Tegria webinar featuring executives from Emory, Sutter, and IU Health
Access as a Strategic Product case studies and webinar
Secret Shopping research webinars on urgent care and primary and specialty care access benchmarking

About Our Host
Anika Rasheed
Anika is a Senior Analyst on the Strategy Catalyst team.